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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

*The receiving day is controlled by the AWB tracking number.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The return cost is at the customer charge. 

To start a return, you can contact us at okamoto@cashpad.it telling the reson for the return. If your return is accepted, we will issue an return invoice for the goods and you can send them back to the following address;

 

CASHPAD srl - Atten. Hiroki Okamoto

Via del castello 11, Calenzano 50041 (FI) Italy / tel. +39 055 8811380 

 

The customer is responsible for return shipping costs.
After receiving the goods, we will check the product and if there are no problems, we will refund the full price of the goods and shipping costs paid at the time of order.

*Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return questions at okamoto@cashpad.it.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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